1. About KMPL Global

KMPL Global is a Business Process Outsourcing (BPO), outsourcing, staffing, recruitment, healthcare outsourcing, technology, and workforce solutions provider.

Our services may include, among others:

• Healthcare BPO services;
• Customer experience and contact center services;
• Back-office and business support;
• Finance and accounting support;
• Managed IT and technology services;
• Product development and design;
• Staff augmentation;
• Recruitment and talent sourcing;
• Workforce management;
• Employer of Record (EOR) services;
• Other business-process and outsourcing solutions.

Information about our services on the website is provided for general informational and business purposes and does not by itself constitute a binding offer or service agreement.

2. Acceptance of These Terms

By accessing or using this website, you represent that:

• You have the legal capacity to enter into these Terms;
• You are using the website for a lawful purpose;
• The information you provide to KMPL Global is accurate and not misleading.

You will comply with these Terms and applicable laws;

You will not use the website for unauthorized, fraudulent, abusive, or unlawful activities.

If you access the website on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Website Use

You may use the website for legitimate purposes, including:

• Learning about KMPL Global and its services;
• Requesting information or proposals;
• Contacting our team;
• Exploring career and recruitment opportunities;
• Submitting business inquiries;
• Accessing publicly available resources, articles, and information.

You agree not to use the website to:

• Violate any applicable law or regulation;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of the website;
• Introduce viruses, malware, malicious code, or harmful technologies;
• Scrape, crawl, copy, reproduce, or systematically extract website content without authorization;
• Impersonate KMPL Global or another individual or organization;
• Submit false, misleading, fraudulent, or unauthorized information;
• Attempt to disrupt or compromise our infrastructure;
• Use automated systems in a manner that places unreasonable load on the website;
• Use the website to transmit unsolicited commercial communications;
• Infringe intellectual-property, privacy, confidentiality, or other rights of KMPL Global or third parties.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Intellectual Property Rights

Unless otherwise stated, all content and materials available on www.kmplglobal.com, including:

• Text;
• Articles;
• Graphics;
• Logos;
• Trademarks;
• Service marks;
• Photographs;
• Videos;
• Illustrations;
• Icons;
• Designs;
• Website layouts;
• Software;
• Source code;
• Databases;
• Downloads;
• Documents;
• Other materials

are owned by, controlled by, or licensed to KMPL Global and are protected by applicable intellectual-property laws.

Nothing in these Terms grants you ownership of any KMPL Global intellectual property.

You may view and access website content for your personal or legitimate business-information purposes. Unless expressly authorized in writing, you may not:

• Reproduce;
• Modify;
• Republish;
• Distribute;
• Sell;
• License;
• Create derivative works from;
• Publicly display;
• Commercially exploit;
• Reverse engineer

any portion of the website or its content.

5. KMPL Global Trademarks

“KMPL Global,” “KMPL,” associated logos, names, slogans, service names, and other marks displayed on the website may constitute trademarks or service marks of KMPL Global or their respective owners.

You may not use our trademarks, logos, or branding without prior written authorization.

Unauthorized use of our trademarks or branding is prohibited.

6. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, we do not guarantee that:

• All information is complete;
• All information is accurate at all times;
• Content will always be current;
• The website will be continuously available;
• Errors or omissions will never occur.

Service descriptions, pricing information, statistics, case studies, testimonials, business information, projections, performance information, and other content may change without notice.

Information on the website should not be interpreted as a guarantee of future performance or business results.

7. Business Proposals and Service Agreements

Information available on our website does not constitute a binding contract, quotation, service-level agreement, statement of work, employment agreement, staffing agreement, or other contractual commitment unless expressly agreed in writing by authorized representatives of KMPL Global.

Actual services, pricing, deliverables, service levels, responsibilities, timelines, confidentiality requirements, data-processing obligations, and other commercial terms will be governed by the applicable:

• Master Services Agreement;
• Statement of Work;
• Service Agreement;
• Order Form;
• Staffing Agreement;
• Recruitment Agreement;
• Data Processing Agreement;
• Service Level Agreement; or
• Other written agreement

between KMPL Global and the relevant customer or business partner.

If there is a conflict between these website Terms of Use and a separately executed written agreement, the applicable written agreement will generally govern the relevant business relationship.

8. Recruitment and Employment Opportunities

KMPL Global may publish job vacancies, recruitment opportunities, career information, or application forms on the website.

Submitting an application does not guarantee:

• An interview;
• Employment;
• Selection;
• Placement;
• A specific salary or compensation;
• A specific position;
• A specific employer or client assignment.

Recruitment decisions may depend on qualifications, experience, client requirements, business needs, applicable law, background verification, and other relevant factors.

Candidates are responsible for ensuring that information submitted during the recruitment process is accurate, complete, and truthful.

Any employment relationship will be governed by the applicable employment or engagement agreement and applicable law.

9. User-Submitted Information

When you submit information through our website, including inquiries, applications, resumes, feedback, forms, or other communications, you represent that:

• The information is accurate to the best of your knowledge;
• You have the right to provide the information;
• The information does not unlawfully infringe another person’s rights;
• The information does not contain malicious software;
• The information is not submitted for fraudulent or unlawful purposes.

Your personal information will be handled in accordance with our Privacy Policy.

10. Confidential Information

Information submitted through a public website form should not be assumed to be confidential unless KMPL Global expressly agrees otherwise.

If you need to exchange confidential or proprietary business information, appropriate confidentiality arrangements, such as a Non-Disclosure Agreement (NDA), should be established before sharing such information.

Client information and confidential information received as part of an executed business engagement will be handled in accordance with the applicable contractual and confidentiality obligations.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, social-media pages, software, or services.

These links may be provided for convenience or informational purposes.

KMPL Global does not control and is not responsible for:

• Third-party websites;
• Third-party content;
• Third-party privacy practices;
• Third-party security;
• Availability of third-party services;
• Accuracy of third-party information.

Your use of third-party websites and services is subject to their respective terms and policies.

12. Third-Party Tools and Integrations

Certain KMPL Global services or website functions may use third-party technologies, software, communication platforms, analytics services, recruitment platforms, cloud services, or other external systems.

Use of such technologies may be subject to additional terms and privacy policies imposed by the relevant third-party provider.

KMPL Global will take reasonable steps to use reputable providers appropriate to the relevant business purpose, but we are not responsible for independent acts or omissions of third-party providers outside our reasonable control.

13. Privacy and Data Protection

Your use of the website is also governed by our Privacy Policy, which explains how KMPL Global collects, uses, processes, stores, protects, and discloses personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

Where KMPL Global processes personal information on behalf of a client as part of a BPO, staffing, healthcare, recruitment, or technology engagement, the applicable contractual and data-processing terms may also apply.

14. Healthcare Services Disclaimer

KMPL Global may provide healthcare-related business-process and administrative services, including healthcare BPO, medical billing and coding, claims processing, revenue cycle management, patient monitoring, healthcare data management, and related support services.

Unless expressly stated otherwise in a written agreement, KMPL Global is not a healthcare provider and does not provide medical diagnosis, medical treatment, or medical advice to website users.

Information published on the website regarding healthcare services is for general business and informational purposes and should not be considered medical advice.

15. Technology and AI Services

KMPL Global may provide technology, software, product development, automation, artificial intelligence, data, or managed technology services.

Information about such services is provided for general informational purposes.

Specific technology functionality, performance, availability, security requirements, integrations, intellectual-property rights, and service levels will be governed by the applicable client agreement or Statement of Work.

AI-generated or automated outputs, where applicable, may require human review and validation before being used for business-critical, financial, legal, healthcare, employment, or other consequential decisions.

16. No Guarantee of Business Results

KMPL Global provides professional outsourcing and business services designed to support operational efficiency, scalability, productivity, and business growth.

However, unless expressly guaranteed in a written agreement, KMPL Global does not guarantee specific:

• Revenue;
• Cost savings;
• Sales results;
• Lead generation;
• Customer satisfaction scores;
• Recruitment placements;
• Employee retention;
• Productivity levels;
• Operational results;
• Business growth;
• Return on investment.

Actual results may depend on numerous factors, including client processes, market conditions, data quality, technology, workforce requirements, customer behavior, and other circumstances outside our control.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

KMPL Global does not warrant that:

• The website will always be available;
• The website will operate without interruption;
• The website will be free from errors;
• The website will be free from viruses or other harmful components;
• Website content will always be accurate or complete;
• The website will meet every user’s particular requirements.

You use the website at your own discretion and risk.

18. Limitation of Liability

To the maximum extent permitted by applicable law, KMPL Global and its directors, officers, employees, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• Your use or inability to use the website;
• Reliance on website content;
• Website interruptions;
• Technical failures;
• Unauthorized access caused by circumstances beyond our reasonable control;
• Third-party websites or services;
• Loss of data;
• Loss of business opportunities;
• Loss of profits or revenue;
• Other consequences arising from use of the website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless KMPL Global, its affiliates, directors, officers, employees, representatives, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

• Your violation of these Terms;
• Your misuse of the website;
• Your violation of applicable law;
• Your infringement of intellectual-property or other rights;
• Information you unlawfully submit to the website;
• Your unauthorized activities involving the website.

20. Website Security

You must not attempt to compromise the security or integrity of the website or related systems.

• Prohibited activities include:
• Unauthorized penetration testing;
• Port scanning;
• Vulnerability exploitation;
• Credential attacks;
• Malware distribution;
• Denial-of-service attacks;
• Unauthorized system access;
• Circumvention of security controls;
• Unauthorized access to databases or infrastructure.

If you identify a potential security vulnerability affecting KMPL Global’s website, you should report it responsibly to KMPL Global rather than attempting to exploit it.

21. Availability and Modifications

KMPL Global may modify, suspend, restrict, or discontinue any part of the website at any time, including:

• Website features;
• Content;
• Services information;
• Pages;
• Applications;
• Resources;
• Availability.

We may also update these Terms from time to time.

The updated Terms will become effective when posted on the website unless a different effective date is stated.

Your continued use of the website following the posting of revised Terms constitutes acceptance of the updated Terms to the extent permitted by law.

22. Termination and Suspension

KMPL Global may restrict or terminate your access to the website if we reasonably believe that you:

• Violate these Terms;
• Engage in unlawful activity;
• Abuse website functionality;
• Threaten website security;
• Misuse our intellectual property;
• Attempt to harm KMPL Global or another user.

Termination or suspension of website access does not affect rights or obligations that arose before termination.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Nepal, unless a separate written agreement between KMPL Global and a client expressly provides otherwise.

Any dispute relating specifically to your use of the website shall be subject to the applicable jurisdiction of the courts of Nepal, subject to any mandatory rights or legal requirements applicable to you.

For client service engagements, the governing law and dispute-resolution provisions contained in the applicable executed agreement will apply.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue in full force and effect.

25. Waiver

Failure by KMPL Global to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the terms governing your use of the website.

For specific client, vendor, employee, recruitment, staffing, or service relationships, the applicable written agreement between the parties will govern the relevant relationship.

27. Contact Us

If you have questions regarding these Terms of Use, please contact us.

Kantipur Management Private Limited (KMPL Global)

Website: www.kmplglobal.com

Corporate Office: Lagankhel-19, Lalitpur, Bagmati Province, Nepal 44700

Phone: +977 1 5430599 / 5432572

WhatsApp: +977 9801800012

Email: info@kantipurmanagement.com

URL: https://kmplglobal.com/

© 2026 Kantipur Management Private Limited (KMPL Global). All Rights Reserved.